We are here to answer all your queries. We are always available to hear from you. If you have any sales or technical queries, please don’t hesitate to contact us. We want you to be perfectly happy with your purchase. If, however, you are not satisfied with your package or your purchase and feel it’s not what you are looking for, our staff will do their best to resolve your issue and satisfy your requirements. We want to do our best to give you friendly and efficient customer support.

If you have a problem or want a refund, email us at support@rafasat.com. We will do the refund in less than an hour. if you are not satisfied with our services, in case you had some of these issue:

– Lag / Buffering
– Service Stopped
– Missing Premium Channels
Follow the instructions below to get a full refund within 24 hours of your purchase.

Please note that we try our best to follow our policy and refund you as quickly as we possibly can. But due to unforeseen circumstances like payment processor or banks and financial institutions refund can take up to 15 days for the amount to show up in your bank account.

Once a subscription is ended and refunded you won’t be able to subscribe to our services  in the future.

How to Request a Refund?

Please follow the instructions below for us to process your refund.

Fill in the contact form to request for a refund.

The e-mail address should not be different from what you used when subscribing and buying our service. The invoice number should be included.